Encompass Administrator
Description:
Lenderworks is looking for a Encompass Administrator to join our team of mortgage professionals.
You are our competitive advantage.
Our team of innovators and seasoned professionals fosters an environment where our teammates and our clients can thrive.
Since 2011, our innovative structure and unique market positioning has offered personal and professional development opportunities that are unrivaled in the industry.
Whether you are just launching your career or are looking to enhance your experience, your future begins at Lenderworks.
Lenderworks is a provider of infrastructure solutions for companies in the mortgage banking industry with a focus on creating powerful and innovative solutions for every client we serve.
From Capital Markets, Compliance and Risk Management, Finance and Accounting, Post Production, Information Technology, Information Security, Solutions Development and Mortgage Technology, Lenderworks has created a space where people are recognized for their contribution, encouraged to be curious in their roles, and are given a healthy and collaborative environment for building trust and growing in their role.
Job
Responsibilities:
Collaborate on best practices to achieve business objectives.
Manage and document all systems configuration changes in adherence to Change Management Policy.
Have a firm understanding other critical systems that integrate with Encompass Analyze vendor documentation and/or technical specifications of any release to assess testing, deployment, reconfiguration needs.
Support end-users by troubleshooting and conducting advanced analysis when necessary.
Monitor outstanding inquiries to ensure resolution within defined Service Level Agreement.
Define application and/or procedural problems by conferring with users to evaluate current processes and procedures.
Create, recommend, and deploy new encompass functions, capabilities, and integrations.
Work with programmers and software developers to define solutions for system or client issues.
Perform user acceptance testing, advise on business change implications and produce user documentation in order to support and enable the implementation of new programming.
Collaborate with internal business partners and existing resources to develop a solid understanding of our business, procedures, and operations.
Maintain technical knowledge by attending educational workshops and reviewing publications.
Maintain documentation for reference by regulators, auditors and management.
Adhere to defined system standards.
Contribute to team effort by accomplishing related tasks as needed.
Requirements:
2-4 Years Experience with Encompass Settings Experience with Encompass integrations including OB, TPO Connect, LO Connect, Smart Fees and other Ellie Mae Network services.
At least 2 years mortgage industry experience.
At least 2 years of related customer service experience.
An Associate's degree or equivalent in related field.
Proficiency in all aspects of Microsoft Office Suite; especially Outlook, Word, Excel and PowerPoint.
ConnectWise and Microsoft SharePoint experience a plus.
Abilities and Skills Frequently required to read and communicate through Teams Chat Ability to type quickly and accurately (40
WPM); knowledge and use of basic keyboard commands (Ctrl+c, Ctrl+v, etc.
).
Skilled at working independently without the need for supervision Superior organizational skills and attention to detail Advanced analytical and problem-solving skills Excellent planning, time management and follow-up ability Open-minded, optimistic, passionate and determined team player Strong interpersonal skills Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsIf you want to pursue your career as part of a groundbreaking team that supports successful and profitable mortgage companies, then Lenderworks is the place for you!Please see our website at www.
Lenderworks.
comWe are an Equal Opportunity EmployerNo Phone Calls or Recruiters PleaseYou must be eligible to work in the US.
We do not sponsor employees.
2-4 Years Experience with Encompass Settings Experience with Encompass integrations including OB, TPO Connect, LO Connect, Smart Fees and other Ellie Mae Network services.
At least 2 years mortgage industry experience.
At least 2 years of related customer service experience.
An Associate's degree or equivalent in related field.
Proficiency in all aspects of Microsoft Office Suite; especially Outlook, Word, Excel and PowerPoint.
ConnectWise and Microsoft SharePoint experience a plus.
Abilities and Skills Frequently required to read and communicate through Teams Chat Ability to type quickly and accurately (40
WPM); knowledge and use of basic keyboard commands (Ctrl+c, Ctrl+v, etc.
).
Skilled at working independently without the need for supervision Superior organizational skills and attention to detail Advanced analytical and problem-solving skills Excellent planning, time management and follow-up ability Open-minded, optimistic, passionate and determined team player Strong interpersonal skills Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsIf you want to pursue your career as part of a groundbreaking team that supports successful and profitable mortgage companies, then Lenderworks is the place for you!Please see our website at www.
Lenderworks.
comWe are an Equal Opportunity EmployerNo Phone Calls or Recruiters PleaseYou must be eligible to work in the US.
We do not sponsor employees.
PIba3788019ddf-26289-33447336 Recommended Skills Acceptance Testing Analytical Attention To Detail Business Planning Business Transformation Change Management Estimated Salary: $20 to $28 per hour based on qualifications.
Lenderworks is looking for a Encompass Administrator to join our team of mortgage professionals.
You are our competitive advantage.
Our team of innovators and seasoned professionals fosters an environment where our teammates and our clients can thrive.
Since 2011, our innovative structure and unique market positioning has offered personal and professional development opportunities that are unrivaled in the industry.
Whether you are just launching your career or are looking to enhance your experience, your future begins at Lenderworks.
Lenderworks is a provider of infrastructure solutions for companies in the mortgage banking industry with a focus on creating powerful and innovative solutions for every client we serve.
From Capital Markets, Compliance and Risk Management, Finance and Accounting, Post Production, Information Technology, Information Security, Solutions Development and Mortgage Technology, Lenderworks has created a space where people are recognized for their contribution, encouraged to be curious in their roles, and are given a healthy and collaborative environment for building trust and growing in their role.
Job
Responsibilities:
Collaborate on best practices to achieve business objectives.
Manage and document all systems configuration changes in adherence to Change Management Policy.
Have a firm understanding other critical systems that integrate with Encompass Analyze vendor documentation and/or technical specifications of any release to assess testing, deployment, reconfiguration needs.
Support end-users by troubleshooting and conducting advanced analysis when necessary.
Monitor outstanding inquiries to ensure resolution within defined Service Level Agreement.
Define application and/or procedural problems by conferring with users to evaluate current processes and procedures.
Create, recommend, and deploy new encompass functions, capabilities, and integrations.
Work with programmers and software developers to define solutions for system or client issues.
Perform user acceptance testing, advise on business change implications and produce user documentation in order to support and enable the implementation of new programming.
Collaborate with internal business partners and existing resources to develop a solid understanding of our business, procedures, and operations.
Maintain technical knowledge by attending educational workshops and reviewing publications.
Maintain documentation for reference by regulators, auditors and management.
Adhere to defined system standards.
Contribute to team effort by accomplishing related tasks as needed.
Requirements:
2-4 Years Experience with Encompass Settings Experience with Encompass integrations including OB, TPO Connect, LO Connect, Smart Fees and other Ellie Mae Network services.
At least 2 years mortgage industry experience.
At least 2 years of related customer service experience.
An Associate's degree or equivalent in related field.
Proficiency in all aspects of Microsoft Office Suite; especially Outlook, Word, Excel and PowerPoint.
ConnectWise and Microsoft SharePoint experience a plus.
Abilities and Skills Frequently required to read and communicate through Teams Chat Ability to type quickly and accurately (40
WPM); knowledge and use of basic keyboard commands (Ctrl+c, Ctrl+v, etc.
).
Skilled at working independently without the need for supervision Superior organizational skills and attention to detail Advanced analytical and problem-solving skills Excellent planning, time management and follow-up ability Open-minded, optimistic, passionate and determined team player Strong interpersonal skills Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsIf you want to pursue your career as part of a groundbreaking team that supports successful and profitable mortgage companies, then Lenderworks is the place for you!Please see our website at www.
Lenderworks.
comWe are an Equal Opportunity EmployerNo Phone Calls or Recruiters PleaseYou must be eligible to work in the US.
We do not sponsor employees.
2-4 Years Experience with Encompass Settings Experience with Encompass integrations including OB, TPO Connect, LO Connect, Smart Fees and other Ellie Mae Network services.
At least 2 years mortgage industry experience.
At least 2 years of related customer service experience.
An Associate's degree or equivalent in related field.
Proficiency in all aspects of Microsoft Office Suite; especially Outlook, Word, Excel and PowerPoint.
ConnectWise and Microsoft SharePoint experience a plus.
Abilities and Skills Frequently required to read and communicate through Teams Chat Ability to type quickly and accurately (40
WPM); knowledge and use of basic keyboard commands (Ctrl+c, Ctrl+v, etc.
).
Skilled at working independently without the need for supervision Superior organizational skills and attention to detail Advanced analytical and problem-solving skills Excellent planning, time management and follow-up ability Open-minded, optimistic, passionate and determined team player Strong interpersonal skills Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsIf you want to pursue your career as part of a groundbreaking team that supports successful and profitable mortgage companies, then Lenderworks is the place for you!Please see our website at www.
Lenderworks.
comWe are an Equal Opportunity EmployerNo Phone Calls or Recruiters PleaseYou must be eligible to work in the US.
We do not sponsor employees.
PIba3788019ddf-26289-33447336 Recommended Skills Acceptance Testing Analytical Attention To Detail Business Planning Business Transformation Change Management Estimated Salary: $20 to $28 per hour based on qualifications.
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